Support
How to reach ChartVoyant
Already on ChartVoyant and something is wrong — can’t sign in, need a password or two-factor reset, or the EMR is down? Call, email, or open a ticket. Please don’t include patient information.
Call support
1-855-6-VOYANT. Answered 24/7 by the support assistant; ask for a person Monday–Friday, 8 to 6 Eastern. Outages page us any hour.
- AI support 24/7 — resets, how-to, outage checks
- A person Mon–Fri, 8 to 6 Eastern — ask and you’re transferred
A few lines is plenty. We’ll reply at the address you write from. For an outage, calling is faster — the assistant pages the on-call engineer immediately.
Support-specific questions can also go to support@chartvoyant.com — it lands in the same inbox.
Open a ticket
Same form as Settings → Need Support? inside the EMR. Describe the problem with ChartVoyant — please don’t include patient information. We’ll reply by email.
Already signed in? You can also open a ticket from Account settings → Need Support? Click here.
Ticket opened
Your ticket number
Keep that number. Check status on this page anytime with the email you gave. For an outage in progress, call (855) 686-9268.
Check a ticket
Enter the 6-digit number from when the ticket was opened, and the email you gave. We’ll show the status and any replies support marked visible to you.
Ticket