These terms are a contract between you and Geach Technologies, LLC, trading as ChartVoyant (“ChartVoyant”, “we”, “us”), of Cleveland, Tennessee. By using this website or the demo, you accept them. If you do not accept them, do not use the site.

1. What is covered here

These terms cover the public website, the gated demo, and the text-message program in section 2. A practice that deploys ChartVoyant does so under a separate signed agreement — a services agreement and a business associate agreement. Where those conflict with these terms, those control. Patients who opt in to appointment texts are covered by section 2 and the SMS Terms.

2. Text messages (ChartVoyant Appointment Reminders)

  • What it is. Practices that use ChartVoyant send their patients appointment reminders, replies to confirm or reschedule, and occasional visit or insurance-authorization updates by text message. ChartVoyant sends them on the practice’s behalf, and every text begins with the practice’s name. There is no marketing content.
  • Optional. A patient opts in by ticking an unticked box when creating a patient portal account, or by asking the practice. Consent is not a condition of creating an account, of any purchase, or of receiving care.
  • Message frequency varies — usually two reminders per scheduled appointment, plus replies to texts the patient sends.
  • Message and data rates may apply.
  • Help: reply HELP, call the practice, or email info@chartvoyant.com.
  • Opting out: reply STOP to any message to cancel; one confirmation follows and no further texts are sent. Reply START to opt back in.
  • Carriers are not liable for delayed or undelivered messages.
  • Privacy: no mobile information is shared with third parties or affiliates for marketing or promotional purposes; see the Privacy Policy.

The full program terms are the SMS Terms.

3. No promise of availability

Features shown on this page may change, be delayed, or be withdrawn. The site and the demo are provided on an as-available basis; we may modify, suspend, reset, or discontinue any part of them at any time, with or without notice. We may revoke demo access at our discretion.

4. Rules for the demo

  • The demo contains synthetic sample data only. Do not enter real patient information, PHI, or any confidential or regulated data into it. No BAA covers the demo, and anything you enter there is not protected as PHI.
  • Demo data is periodically wiped. Do not rely on it to persist, and do not use the demo for any clinical, billing, or recordkeeping purpose.
  • Do not share your demo access with anyone who has not accepted these terms.

5. Not medical advice; a clinician decides

ChartVoyant is documentation and workflow software. Nothing on this site or in the product is medical advice, a diagnosis, or a treatment recommendation, and nothing here creates a physician-patient relationship. Every clinical output the product generates is a draft for a licensed clinician to review, edit, and approve. The clinician remains solely responsible for all clinical decisions, for the accuracy of the record, and for compliance with their own legal and professional obligations. The product is designed to keep a human in the loop and is not intended to be, and has not been cleared or approved as, a medical device.

6. Acceptable use

You agree not to: use the site or demo unlawfully; attempt to gain unauthorized access to any system or account; probe, scan, or test the security of our infrastructure without our prior written permission; scrape, crawl at abusive rates, or bulk-copy the site; reverse engineer, decompile, or attempt to derive the source of the product except where that right cannot be waived by law; interfere with or overload the service; upload malware; or misrepresent who you are when signing up.

7. Intellectual property

The site, the product, the ChartVoyant name and logo, and all text, design, graphics, and code on this page are owned by us or our licensors and are protected by copyright, trademark, and other laws. You get no license to them except to view this page in a browser. Third-party components are used under their own licenses, and those notices remain in the page source.

8. Feedback

If you send us suggestions or feedback, we may use them freely and without compensation or obligation to you. Do not send us anything you consider confidential.

9. Third-party links

Links to other sites are for convenience. We do not control them and are not responsible for their content or practices.

10. Disclaimer of warranties

THE SITE AND THE DEMO ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the site or demo will be uninterrupted, error-free, secure, or accurate. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CHARTVOYANT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THIS SITE OR THE DEMO, ON ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS SITE OR THE DEMO WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to indemnify and hold ChartVoyant harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the site or demo, your violation of these terms, or your entry of real patient or confidential data into the demo.

13. Governing law and venue

These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. You and ChartVoyant consent to the exclusive jurisdiction and venue of the state and federal courts located in Bradley County, Tennessee, and the Eastern District of Tennessee.

14. Changes to these terms

We may revise these terms; the revision takes effect when posted here with an updated effective date. Continuing to use the site after that means you accept the revision.

15. Miscellaneous

If any provision is held unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. These terms, together with the Privacy Policy and the SMS Terms, are the entire agreement between you and us regarding the site, the demo, and the text-message program.

16. Contact

Geach Technologies, LLC (trading as ChartVoyant), Cleveland, Tennessee · info@chartvoyant.com · (762) 887-8412.